Frequently Asked Questions
Find answers to the most common questions about myZECA, SEDG v2, registration, evidence management, and platform access.
Register through the public website by selecting the relevant pathway. After submission, the application is reviewed by the admin team. If approved in principle, payment instructions are issued and account access is activated after payment is confirmed.
Company name, registration number, contact person details, email address, phone number, industry sector, and employee count. Additional information may be requested during review.
The admin team reviews submissions promptly. If approved, payment instructions are issued immediately. Account access is typically activated within 1–3 business days after payment is confirmed.
Yes. myZECA supports role-based access at group, company, branch, outlet, or site level, and additional users can be assigned after activation.
SEDG v2 is the first live Data Collection Tool on the myZECA platform, designed specifically for SMEs to complete ESG disclosures according to their selected reporting maturity level.
SEDG v2 supports L1 (Basic Awareness), L2 (Developing), L3 (Defined), and L4+ (Advanced / Integrated). Users start at the level appropriate for the organisation and can progress over time.
The workflow moves through company profile setup, maturity level selection, data entry and evidence upload, reviewer feedback, and draft reporting output generation.
Yes. Users can progress to a higher maturity level when they are ready, with guidance for additional data and evidence requirements.
Utility bills, fuel records, water bills, waste records, employee records, safety documents, policies, certificates, and other supporting files relevant to ESG disclosures.
Each uploaded file is linked to the specific disclosure item it supports so evidence is connected to the right data point.
File size limits depend on the account plan. Specific limits are communicated during onboarding.
Yes. Evidence files can be updated, replaced, or expanded while maintaining a structured record of submissions and reviewer feedback.
myZECA supports multiple user profiles across SMEs, coordinators, consultants, service providers, administrators, and industry users.
Yes. Consultants and service providers can support multiple client organisations through a controlled workspace that respects scope and authorisation boundaries.
After approval in principle, payment instructions are issued. Account access is activated once payment is received and confirmed.
myZECA access is renewed annually, with reminders before expiry and structured grace-period handling.
We’re here to help. If you need more detail, contact the myZECA team directly.
